With e-commerce businesses set to selectively reopen, One of the ways by which e-commerce has innovated to suit the pandemic #Covid19 timeframe is ‘contactless delivery’– a timely measure that is saving millions of lives all over the world.
Let’s understand What is Contactless Delivery?
To help protect customers and employees many Food aggregators and restaurants have opted for new method to deliver essential items, medicines and medical equipment in a safe and secure manner. It’s called #contactless #delivery. This is helpful in reducing transmission of the virus through normal interactions.
The true impact of contactless delivery can only be realized when it’s followed diligently by all the parties involved. This means regular sanitation of warehouses, working personnel, packaged goods and delivery partners. Providing PPE such as masks, gloves and hand sanitizer can go a long way in ensuring that the delivery is truly contactless.
It is though difficult to set up the initial process, but not impossible to adopt Customers place an order, make their payment online and get food delivered without ever coming in contact with the delivery agent.
Ensuring end-to-end hygiene
The whole motive behind this cumbersome process is to ensure 100% safety for both delivery agents and customers. Ensuring end-to-end hygiene has become one of the peak concerns of all e-commerce companies alike.
Creating a loop of trust
Contactless delivery can be perfected when an airtight loop of trust is established between the management, the employees and the customer. This can be reinforced by employing a basic set of hygiene measures.
Few Tips to Make Contactless Delivery
1. Give customers a way to tell you they don’t want contact.
Start adding Contactless Delivery options to your Ecommerce Websites and Apps enabling customers to pre-pay and opt for doorstep delivery. This protects both your customers and your employees.
2. Pivot to mobile payments
Avoid Cash on Delivery Options. This will avoid hand-to-hand contact and spreading any germs that may be lingering on paper bills and coins. E-payments are safe. After the order is processes just ring the customers’ doorbell and leave the food / product / grocery at the door. Also remove the requirement to obtain a mobile signature from the customer.
3. Thoroughly disinfect all food delivery packaging
Sanitizing is essential. Make sure you seal orders in clean, disinfected packaging that’s double-sealed. Consider adding a flyer or sticker thanking your customers for their support and reassuring them you’ve taken extra safety precautions with their order.
4. Drive your contactless delivery business through social media
Make use of short, informational videos to promote safe contactless delivery options on social media platforms.
GO DIGITAL WITH YOUR BUSINESS TODAY!!!!
